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Q:
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What do I need to do to use my Nextel phone internationally?
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In order to use Nextel Worldwide® Service you will need a phone that is capable of being used in the country you will travel to. See the Worldwide Coverage and Rates chart to determine what phone can be used in the country you will be visiting. You will also need to have Nextel Worldwide® Service activated on your phone by contacting Customer Care. There is no charge for this activation.Back To Top >>
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Q:
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Where can I buy an international-only phone?
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You can order a phone for international use by calling 1-800-NEXTEL6.Back To Top >>
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Q:
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Can I use the V505 or V180 GSM phones while in the U.S.?
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No, the V505 and V180 GSM phones are for international use only.Back To Top >>
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Q:
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How will calls made outside of the U.S. appear on my bill?
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All international calls will be listed in a separate summary section of the invoice. These calls will not draw from your basic rate plan.Back To Top >>
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Q:
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How will I be charged for calls made outside of the U.S.?
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With Nextel Worldwide® Service you pay one low per-minute rate for all calls you make or receive when traveling internationally. See the Worldwide Coverage and Rates chart to determine what the rate is for the country you will be visiting.Back To Top >>
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Q:
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Who do I call with any problems I have while abroad?
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You can contact the Nextel Worldwide Customer Care Center for all your service needs when roaming. The Nextel Worldwide Customer Care Center is available 24 hours a day, seven days a week and is accessible by dialing +1-360-662-5202. All calls are free if made from your Nextel phone.Back To Top >>
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Q:
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Will I be able to access my contacts while traveling abroad?
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If you use the i2000, i2000plus, or i930 phones for domestic and international service, you will be able to access your contacts. Customers with a GSM-only phone and a 3-digit series phone purchased after November 2003 will be able to access their contacts by using the SIM Apps feature on their phone.Back To Top >>
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Q:
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Is my voicemail going to work while I'm overseas?
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Yes, you will receive voicemail messages when you are traveling abroad.Back To Top >>
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Q:
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How do I set up my voicemail box so I can push the voicemail button and it will dial directly to my voicemail number?
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When you first attempt to retrieve a voicemail message, the phone will prompt you to enter and store your voicemail number. This number is typically the same first six digits of your phone number plus 6245 (+1 NPA-NXX-6245). Be sure to enter the "+" before the 1 and area code so the phone can access international dialing codes.Back To Top >>
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Q:
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I keep receiving empty text messages. What does this mean?
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While using the Nextel Worldwide® Service with an international-only phone (like the V180), voicemail alerts are received as empty text messages. When you receive a text message from +6005450414, you will have a voicemail message waiting. Dial your voicemail to retrieve this message.
If you have the i2000, i2000plus, or i930 phone models, your voicemail indicator will appear as it normally does. Back To Top >>
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Q:
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While overseas, my phone says Emergency Calls Only. What should I do?
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This means that the current network your phone has found is only available for emergency calling. You may be in an area not covered by Nextel Worldwide® Service or you may need to search for another available network by adjusting your network settings. See your phone's user guide for network settings instructions.Back To Top >>
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Q:
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I see that the V505 has a camera. Will I be able to send pictures to other people?
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No, the camera in the V505 is for taking photos only. Images may be downloaded by purchasing a Motorola data cable and mobile phone tools software from www.motorola.com or call 1-866-BUY-MOTO.Back To Top >>
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Q:
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Occasionally when I call into my voicemail while roaming, I hear "Please enter the number of the subscriber you are trying to reach," and I have to reenter my number. Why does this happen?
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Sometimes international network providers do not pass Caller ID with incoming calls. Without caller ID, the Sprint voicemail system is unable to recognize which mailbox you would like to reach and asks you to reenter the number. Simply reenter your phone number at that point to access your voicemail.Back To Top >>
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Q:
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My i930 won't register on a GSM network, what should I do?
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When traveling in GSM countries you will want to configure your phone for GSM mode to find the best network for your voice and data roaming needs:
- Select iDEN/GSM Selection Settings
- On the home screen, select Start
- Select Settings and then Phone Networks
- Select iDEN/GSM Selection
- In iDEN/GSM selection, select GSM Only
- Select Done.
When you return to the U.S. you will need to change this setting back to IDEN Preferred. Back To Top >>
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Q:
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My i930 phone has a triangle in the status bar when I am out of my home market and travelling internationally. What does this mean?
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The triangle on your i930 indicates that the phone is in roaming mode. While in the U.S., the triangle will appear whenever you are out of your home market. Sprint does not charge for domestic roaming. However while overseas, the triangle will also appear and you will be billed the applicable roaming charge for that country. Back To Top >>
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