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Q:
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What is "Wireless 411"?
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Sprint--along with other wireless carriers--is developing a "wireless 411" directory, in which wireless customers may ask to have their numbers included in directory assistance in a manner similar to wireline 411 service.Back To Top >>
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Q:
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Will Sprint be offering a "wireless 411" directory service and, if so, when will it be available?
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Sprint anticipates offering wireless 411 to those customers who choose to include their numbers later in 2005. There are significant technical and coordination issues involved with developing such a capability, and Sprint is still working through the details regarding the exact date of commercial availability.Back To Top >>
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Q:
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Will my wireless number automatically be included in a "wireless 411" service?
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For those interested in the upcoming service, we will provide a choice to be included in the wireless directory. Sprint customers will receive notification of how the wireless directory will work, including instructions on how to opt-in to the directory. Sprint will not include any customer in the wireless directory assistance service unless that customer asks to be included through verifiable means.
Once a customer's number is included in the service, they'll have the ability to opt-out, or to remove their number, at any time. This means the customer has complete control. Back To Top >>
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Q:
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I am concerned about the privacy of my wireless number. If I decide to participate, who will have access to my wireless phone number?
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Sprint is committed to customer privacy. Sprint will not publish wireless directory assistance information or provide access to the directory assistance database to anyone but the wireless directory assistance provider.Back To Top >>
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Q:
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Will Sprint give my number to telemarketers?
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No, Sprint will not give your Nextel number to anyone for telemarketing purposes. Telemarketing to wireless numbers is effectively illegal. Anyone who markets to a wireless phone risks liability. For more information, read the latest FTC new release.Back To Top >>
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Q:
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Is there any additional way to block telemarketing calls from my wireless phone?
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Yes, if a wireless customer desires added protection, they may add their number to the Federal Trade Commission's "Do Not Call" registry. Wireless customers can sign up for "Do Not Call" by dialing 888-382-1222 from the phone they want to add to the list, or by visiting www.ftc.gov. If you have questions about the "Do Not Call" registry, visit https://www.donotcall.gov/register/Reg.aspx.Back To Top >>
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Q:
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Will there be a charge if I want to be listed in a "wireless 411" service? Will I be charged if I want my number to remain unlisted?
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All options for wireless directory assistance will be free and convenient. Sprint customers who ask to be included in the wireless directory will be able to do so at no additional cost. Customers who have asked to be included in the wireless directory may later opt-out at any time at no cost. Likewise, those customers interested in remaining out of the directory may do so without incurring any cost.Back To Top >>
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Q:
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Are there any other expected charges with a "wireless 411" service?
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Sprint expects that airtime charges and the current $1.40 fee will apply for Sprint customers placing a 411 call. For those Sprint customers included in the directory, incoming calls received as a result of a 411 inquiry will be charged airtime minutes only.
Back To Top >>
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Q:
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What is the difference between the Sprint 411 and Wireless 411 services?
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Sprint Directory Assistance 411 service offers business and residential phone numbers as well as movie listings, restaurant reservations, driving directions and event information. The Wireless 411 service is a directory of wireless phone numbers. Customers may ask to have their numbers included in directory assistance in a manner similar to wireline 411 service.Back To Top >>
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