Q:	What is a Talkgroup Direct Connect call?
A:	Talkgroup service offers you ability to instantly connect with up to 100 other Nextel users all together and all at once within the same Nextel® Local Direct Connect market. All users must be on the same Fleet or Nextel Direct Connect Network and be within the same Nextel® Local Direct Connect market. Back To Top >>
Q:	What do I need to use Talkgroup service?
A:	You need these items to contact a group of up to 100 people at once: Nextel phone Rate plan provisioned with Nextel® Local Direct Connect or Talkgroup minutes Plus, both you and the people you're contacting must: Have the same Area ID and Network ID (first and second parts of Nextel Direct Connect numbers - Area IDNetwork IDMember ID). Be members of an activated Talkgroup (log onto Talkgroup Management to create and manage Talkgroups). Be physically located within the same home market. Check coverage in your area. Back To Top >>
Q:	What do I need to do to get Talkgroup service?
A:	If your rate plan includes Nextel® Local Direct Connect® service, then you automatically get Talkgroup service on a pay-as-you-go basis. You can add more Talkgroup minutes to your service via your MyNextel online account or by contacting Customer Care online. Back To Top >>
Q:	Do I need a different number to receive or place a Talkgroup call?
A:	You need to have a Talkgroup ID, a unique number associated with each Talkgroup that you or your Account Administrator creates. Log into Talkgroup Management to create and manage your Talkgroups online. Back To Top >>
Q:	What is a Talkgroup?
A:	A Talkgroup is a predefined group of up to 100 people who want to contact each other using Talkgroup service. Anyone on the Talkgroup can initiate and participate in Talkgroup calls (as long as they're in their home market). A Talkgroup can contain anywhere from 3 to 100 people as long as everyone has the same Area ID and Network ID (first and second parts of Nextel Direct Connect® numbers - Area IDNetwork IDMember ID). Each network can contain up to 200 Talkgroups. To set up a Talkgroup, log into Talkgroup Management. Back To Top >>
Q:	What is Talkgroup Management?
A:	Talkgroup Management, available through your MyNextel account, lets you manage your Talkgroups online. Currently, Talkgroup Management lets account administrators: Create a new Talkgroup View a complete list of the Talkgroups on your account View a complete list of all the members in a Talkgroup on the account Manage Talkgroup members Back To Top >>
Q:	Where can I use Talkgroup service?
A:	You can use Talkgroup service when you are in your home market (see coverage) to contact members of your Talkgroup who are also physically located in your home market. At this time, Talkgroup service does not offer nationwide calling capability. Back To Top >>
Q:	Who can use Talkgroup service to contact me?
A:	Only people in your predefined Talkgroups can contact you using Talkgroup service. Back To Top >>
Q:	How am I charged for Talkgroup calls?
A:	Only the initiator of the Talkgroup call is charged for the call. The initiator will be billed for the total length of the call times the number of active Talkgroup participants. Minutes of use will be deducted from your bucket of Nextel® Local Direct Connect minutes unless a bucket of Talkgroup minutes is purchased. If the initiator has an unlimited bucket of Nextel® Local Direct Connect minutes, then the initatior will be charged a per minute rate times the number of active Talkgroup participants. Charges vary by your rate plan. Other things to keep in mind: You are only charged for the calls you initiate. Calls round to the second. Overage charges vary by rate plan. Participants are not charged for Talkgroup calls unless there are 6 seconds of silence during the call. Back To Top >>
Q:	Do the Talkgroup calls I make count toward my Nextel® Local Direct Connect minutes?
A:	If you add Talkgroup minutes to your service, then those minutes are used first for your Talkgroup calls. If you do not add Talkgroup minutes, or if you use all of your Talkgroup minutes, then your minutes deduct from your monthly allotment of Nextel® Local Direct Connect minutes. If you have unlimited Nextel® Local Direct Connect minutes, your Talkgroup calls do not deduct from your Nextel® Local Direct Connect minutes. Back To Top >>
Q:	If others contact me using Talkgroup service, does it count toward my minutes?
A:	No. The person who initiates the call is billed for the minutes and (if applicable) the pay-as-you-go charge. However, if you press the Direct Connect® button after 6 seconds of silence pass, then you are considered the call initiator and will be billed for the call going forward. Back To Top >>
Q:	How can I add Talkgroup minutes to my rate plan?
A:	You can add more Talkgroup minutes to your service via your MyNextel online account or by contacting Customer Care online. Choose from these options: 250 Talkgroup minutes: $10 per month per phone Unlimited Talkgroup minutes: $25 per month per phone Back To Top >>
Q:	How do I set up or edit a Talkgroup?
A:	If you're an account administrator, log into Talkgroup Management to set up and edit your Talkgroups. For more information on how to use Talkgroup Management, download this quick reference guide. Back To Top >>
Q:	Once I'm set up on a Talkgroup, do I need to do anything to my phone to participate in Talkgroup calls?
A:	Yes. To be included in a Talkgroup call, you need to activate or join that talkgroup on your phone. Although you may be provisioned for more than one Talkgroup, you can only participate in one call at a time. When you join a new call, you no longer belong to the previous Talkgroup Call. Back To Top >>
Q:	How do I join a Talkgroup on my phone?
A:	For step by step instructions on how to join a Talkgroup please refer to your handset's user guide. Back To Top >>
Q:	How do I place a Talkgroup call?
A:	For step by step instructions please refer to your handset's user guide. Back To Top >>
Q:	How do I know when a Talkgroup call is starting?
A:	If you have a 3-digit series phone (ex:i730) i95cl, i90c, i88s, i85s, i80s, i60c, i58sr, i55sr, i50sx, i35s or i30sx phone, it will chirp before you hear the caller's voice. If you have a different phone, you will simply hear the person speak when the Talkgroup call begins. Back To Top >>
Q:	Why am I getting a "Number Not In Service 2" error message?
A:	You can get this error message for one of two reasons: you're either in a do-not-disturb Talkgroup, or you need to re-add the Talkgroup to your service. First, check your active Talkgroup: If you have the do-not-disturb Talkgroup (#254/DND) activated, then that is the source of your error message. If you have another Talkgroup activated and are still getting the error message, ask your Account Administrator to re-add the Talkgroup to your service. If you are the Account Administrator, contact Customer Care online for help. Back To Top >>
Q:	Do Call Alerts work with Talkgroup service?
A:	No. You can send and receive Call Alerts when using Nextel® Local Direct Connect, Nextel® InterDirect Connect® or Nextel® Nationwide Direct Connect service, but not Talkgroup service. Back To Top >>
Q:	What is the difference between Group Connect® and Talkgroup Direct Connect services?
A:	Group Connect® service allows you to: Instantly connect with up to 20 other Group Connect® capable users Connect with other Nextel users anywhere on the Nextel National Network, providing you a nationwide reach Identify who is on the call, who is speaking, and who is not on the call Set up and manage groups directly from the handset Talkgroup service allows you to: Instantly connect with up to 100 other Nextel users who are on the same Fleet or Nextel Direct Connect network within the same home market Receive or initiate calls only within the Talkgroup participants' Nextel® Local Direct Connect market Make and receive a Talkgroup call with any Nextel phone The account administrator for your account can set up and manage Talkgroup groups by contacting Talkgroup Management (available through your MyNextel account) or by calling Customer Care at 800-639-6111. Back To Top >>