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Q:
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What is my spending limit?
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Your Spending Limit (see our printer-friendly brochure) is the monthly maximum amount of spending per phone on your account based on your credit decision. (If you purchased your phone before September 1, 2005, please refer to this printer-friendly brochure). This decision is provided to Sprint by an outside Credit Service when you authorize a credit history check. For accounts with multiple phones, the total Spending Limit is calculated as the number of phones on the account multiplied by the Spending Limit per phone.
For example: If an account with 3 phones has a spending limit of $250 per phone, the spending limit for the account will be $750 (or 3 x $250 = $750). Back To Top >>
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Q:
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What happens if I go over my spending limit?
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If your average balance per phone exceeds your Spending Limit, the Account Administrator's outgoing phone calls will be routed to Sprint Customer Finance for payment. If your average balance per phone continues to exceed your Spending Limit, all phones on the account will be temporarily deactivated until a payment is made that brings the account balance below the Spending Limit.
When your phone(s) is reactivated, you may be charged a reconnection fee of $20 per account.¹ The threshold amount/reconnection fee is subject to change without notification.
¹Pricing is subject to change. Also, in some markets, the reactivation fee may apply to each phone on an account. Back To Top >>
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Q:
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How will I know when I'm near my spending limit?
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Sprint will give you several automatic notifications to help you stay within your limit. All text messages related to the Spending Limit program are free. You can easily monitor your minutes of use by dialing 612 from your Nextel handset (for Spanish, dial 377). To check your previous day's account balance, any payment posted to your account, and your current Account Spending Status you can log into MyNextel or call 800-639-6111.
(Note: Taxes, fees, and assessments are not included in the daily balance calculation, but are applied to the Spending Limit at the end of your billing cycle.) Back To Top >>
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Q:
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Can I sign up for the Spending Limit Program?
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Since enrollment in the Spending Limit Program is based on one's credit decision, not everyone is eligible to participate. The credit decision is provided by an outside Credit Service when you authorize a credit history check.Back To Top >>
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Q:
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Who will receive spending limit notifications about my account?
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If you have a one-phone account, you are considered the Account Administrator. Should you have multiple phones on one account, Sprint allows you to select one individual as the Account Administrator to receive all notification messages making it easier to manage your group's bill and reducing the chance of service interruption. (Note: If an Account Administrator is not specified, Sprint will designate the first active phone with cellular service as the Account Administrator.) The Account Administrator alone receives notification when the account is approaching its limit.Back To Top >>
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Q:
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How can I make a payment into my account quickly?
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The fastest way to make a payment is by cash, credit card, or debit card. Cash payments must be made at a MoneyGram® location. You can make a payment online or call 800-456-6070 with your account number handy.Back To Top >>
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Q:
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Can I pay for my service on a monthly or mid-month basis?
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Yes. Any payment made by credit card, debit card, or cash (paid at a MoneyGram® location) will be posted within approximately one hour. The other forms of payment may take up to 7 days after receipt to post to your account. Posting of initial deposits may take longer. Please remember that you are still responsible for payment of your monthly invoice charges.
You can make monthly or mid-month payments using the following payment options:²
Cash paid at MoneyGram®: You can make a cash payment at any of over 18,000 MoneyGram locations, including all Wal-Mart® stores. To avoid delays, please include your account number. (Note: Travelers Express MoneyGram charges for their payment services. Please contact a MoneyGram location for specific fee information.)
Credit Card: (VISA, MasterCard, American Express, Discover or Diners Club) You can make a payment online or call 800-456-6070 with your account number handy.
Debit Card: (VISA or MasterCard) Call 800-456-6070 and provide your account number for immediate payment into your account.
Check: You can also mail a check along with your monthly invoice remittance slip. Simply write your account number on your check.
²Not all payment options are available at all stores. Back To Top >>
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Q:
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When will my deposit be refunded?
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Your deposit will be refunded after one year of Sprint service as a credit to your account. If this results in a credit balance, you may simply request a refund for the difference. Should you discontinue Sprint service before a year has passed, your deposit will be refunded, minus the amount of your outstanding balance and early termination fee, if applicable. For deposits made by credit or debit card, we will simply credit your account. All other refunds will be made by check. Except where required by law, your deposit will not earn any interest.Back To Top >>
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Q:
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What is my Account Spending Status?
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The Account Spending Status, shown at the bottom of the Spending Limit Account Overview, lets you know when you are approaching your Spending Limit. As the average balance of your account rises during the month with phone usage, the Account Spending Status changes, helping you decide when to make a mid-month payment to your account.Back To Top >>
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