FAQs: Service & Repair

Can I get a loaner phone while my phone is being fixed?

I lost my phone and have Direct Protect. What should I do?

What information will I need to provide for an insurance claim?

What malfunctions aren't covered by my monthly service plan?

Q:	Can I get a loaner phone while my phone is being fixed?
A:	Service & Repair Centers attempt to repair or replace your phone as quickly as possible. Although some locations may provide loaner phones while yours is being repaired, this service is not typically available. Back To Top >>
Q:	I lost my phone and have Direct Protect. What should I do?
A:	Contact Customer Care at 1-800-639-6111 for assistance. A representative will assist you with the steps needed to file an insurance claim for Direct Protect. Back To Top >>
Q:	What information will I need to provide for an insurance claim?
A:	The information required will vary by type of claim. In certain instances, such as theft, a police report may be required to accompany the claim. Back To Top >>
Q:	What malfunctions aren't covered by my monthly service plan?
A:	Liquid damage or units demonstrating extreme physical damage may be considered damaged beyond repair and not covered under the Equipment Service & Repair Program. Back To Top >>