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Q:
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What kind of phone do I need if I want to download screen savers?
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All color phones are capable of downloading screen savers.Back To Top >>
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Q:
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How do I get additional screen savers for my phone?
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There are two options for getting additional screen savers.
- Purchase directly from your phone. From your phone's main menu, go to Downloads > Screen Savers. This option requires you to have a Data Service Pack.
- View the catalog online at www.nextel.com/downloads.
Back To Top >>
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Q:
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What can I do with additional screen savers?
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Screen savers let you personalize your phone.Back To Top >>
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Q:
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How do I change the default screen saver?
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Go to the main menu and go to "Settings." Click on "Display/Info" and then "Screen Saver." You will be able to scroll through the available screen savers on your handset and select which screen saver you would like to display. Some handsets also support the screen saver randomizer, where it will automatically change screen savers in preset time intervals. You can change time intervals in the same "Screen Saver" menu.Back To Top >>
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Q:
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How much does a screen saver cost?
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Screen Savers start $1.49 each. You can charge your purchase directly to your Sprint bill (if account is in your name) or to a credit card. And with the Nextel Wallet, your billing info is saved so you don't have to enter it again for future purchases. For more information on the Nextel Wallet, visit www.nextel.com/wallet.Back To Top >>
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Q:
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If I delete a screen saver that I purchased, do I have to pay for it again to download it?
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Yes. Screen Savers are for your use as long as you have them on your phone. If you delete one from your phone, or upgrade your phone, you'll need to purchase it again.Back To Top >>
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Q:
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How often are new screen savers added to the catalog?
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New screen savers are available in the catalog on a regular basis so check the catalog often.Back To Top >>
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Q:
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How long does it take to download a screen saver?
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Downloading is fast and usually takes a minute or two.Back To Top >>
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Q:
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How do I delete screen savers from my phone?
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From your phone's main menu, go to Settings. Select Display/Info and then select Screen Savers. Go to the screen saver you would like to delete and then click on the menu button. Select delete.Back To Top >>
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Q:
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What is the Nextel Wallet User Agreement?
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The first time you download a digital item (a ringer, screen saver, or Java game/application), you will be prompted to review and accept the Nextel Wallet User Agreement to add secure purchasing capability to your Nextel account. This will establish your Nextel Wallet for premium content purchase from the Nextel phone.
Subscribers who receive a monthly invoice can have Nextel Wallet purchases billed directly to their Sprint invoice. Customers who are not eligible for direct invoice billing, or those who prefer to pay by credit card, will be asked to submit a valid credit card number to be billed for premium content purchases.
Your Nextel Wallet securely saves your purchase preferences, so you will not need to enter your credit card information again. For additional information and full terms and conditions, please visit www.nextel.com/wallet. |
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Q:
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Why am I being asked for a credit card?
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Not all customers are eligible to pay for their digital media charges via their wireless phone bill. The most common reason you are required to pay by credit card is that a third party (for example, your employer) is responsible for paying your core voice and data services. Another reason might be past delinquency on your account. If you think you should have the authority to buy via your invoice but do not, contact Customer Care at 800-639-6111.Back To Top >>
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Q:
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Is my credit card information secure?
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Yes. Your credit card data is transmitted securely across our wireless data network in an encrypted format and is not accessible to any third parties once you are registered.
Your credit card information is also not stored on your phone. When you close your Nextel Wallet account, all credit card information is promptly and completely deleted. Back To Top >>
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Q:
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How do I request a refund for my download?
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If you believe you were charged in error for your service, click on the Manage tab on www.sprint.com and log into MyNextel. Select "Manage your Wireless Purchases with Nextel Wallet" to find a complete history of your purchases.
For detailed information about a purchase, select "View Details," where you can also request that a charge be refunded. We will review your request and respond as quickly as possible. Note: To access this function your handset must be registered to your MyNextel member name. Back To Top >>
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