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Q:
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When do my calls count as anytime minutes that are included in my plan?
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| A:
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Minutes used are counted as “anytime” minutes when they do not fall into any of the following categories:
Night and Weekend Minutes
Mobile-to-Mobile Minutes
Free Incoming
Back To Top >>
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Q:
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With the Power Pack Plan, how will I know how many anytime minutes I use each month?
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| A:
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The Subscriber Activity Summary on your bill will display your total anytime minutes used. In this example, the total Power Pack anytime minutes used during the month was 700 minutes.Back To Top >>
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Q:
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With the Power Pack Plan, how can I tell if I used more anytime minutes than included in my rate plan?
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| A:
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Your bill will highlight the “tier” for any additional anytime minutes that you used during the month and the additional charge that will be added to your standard monthly access charge. Back To Top >>
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Q:
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What is Mobile-to-Mobile?
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| A:
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The Mobile-to-Mobile option provides free minutes to and from any other customer while you're on the Nationwide Sprint PCS or Nextel National Networks. Mobile-to-Mobile calls do not use your calling plan minutes. Long distance charges will still apply to Mobile-to-Mobile minutes if applicable.
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Q:
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Is the Mobile-to-Mobile option available on any plan?
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The Mobile-to-Mobile option is available for most plans and has a buy-up charge of $5/month per subscriber. Please check your plan details or call 1-800 SPRINT1 for availability. Note: The Mobile-to-Mobile option is not available to customers in Nextel Partners markets. Moreover, calls to or from Nextel Partner subscribers are not included under this option either.Back To Top >>
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Q:
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How can I tell if the call is within my Mobile-to-Mobile calling network?
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| A:
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Within your call details, the Mobile-to-Mobile call will be flagged with a code MM. A PDF of the call details can be viewed online at www.sprint.com/mynextel by selecting Billing History and Analysis.Back To Top >>
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Q:
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What are shared usage plans?
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Shared usage plans are plans that allow subscribers on the same account participating in the same shared usage plan family to share their minutes each month. Check the plan details for shared minute plans.Back To Top >>
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Q:
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How are shared usage adjustments calculated?
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| A:
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The percentage of total overages for the account generated by the subscriber will determine the percentage of the credit received in the Shared Usage Adjustment for each subscriber. The calculation remains the same regardless of the presentation of the adjustment on the Account or on the Subscribers.
In this example, if Subscriber 1 generates 10% of the overage, Subscriber 2 generates 60% overage and Subscriber 3 generates 30% overage, each will receive the respective amount of credit as an adjustment. Note that the total minutes credited back will not be more than the combined shared usage minutes. |
