All phones and devices may be returned for a refund or credit within 30 days of activation. Accessories may be returned for a refund or credit within 30 days of purchase. Software accessories may be returned for refund or credit only if returned in the original packaging with seal unbroken within 30 days of purchase.
No returns will be accepted without the original receipt or packing slip (photocopy is acceptable).
Refunds for all equipment are based upon the sale price at the time of initial purchase.
Phones, devices, and accessories must be returned in undamaged condition with no signs of liquid damage/corrosion or physical abuse/misuse. Inspection by a Company technician may be required.
All returns must contain all original components or parts.
Sprint reserves the right to charge a $25 fee per phone, device, or accessory returned without the original components, or parts.
Return eligibility will be based on purchase date for equipment that has not been activated.
If you received your phone/device through a "Buy One, Get One Or More Free" offer, all phones/devices must be returned in order to receive a refund.
$200 early termination fee waived and activation fees refunded if all components and parts of the original phone or device order are returned within the deactivation period.
No equipment service credits or equipment rebates will be honored.
A total cash refund up to $75 will be provided for cash purchases. Refunds in excess of $75 will be made by Company check issued within 14 business days.
Refunds for purchases made by check are subject to verification of funds and issued within 14 business days.
Bill to account purchase returns will be credited to the same account.
Customer is responsible for all accrued usage charges (if any), taxes, or service fees incurred through deactivation date.
Customer is responsible for deactivating service or transferring service to another phone or device prior to the equipment return.
Return Instructions
To perform a return of a phone, device, or accessory, return the item to the original point of purchase. For purchases fulfilled by mail, such as orders placed via Telesales or Sprint.com please
email us or contact 1-800-639-6111 to deactivate service and to obtain Return Authorization.
