Q:	What is a NextMail^SM message?
A:	A NextMail^SM message is a voice e-mail generated by using Nextel's Nextel® Nationwide Direct Connect or Direct Connect capability. In place of typing an e-mail, NextMail^SM allows you to record a message that can be listened to when received as e-mail. Back To Top >>
Q:	What are the key benefits of NextMail^SM?
A:	NextMail^SM allows email communication with the push-of-a-button (i.e., no typing). It significantly improves documentation and accountability, as well as enhances group collaboration. Back To Top >>
Q:	Why is NextMail^SM cost effective?
A:	NextMail^SM is less expensive than laptops or PDAs. There are no extra charges for sending messages to groups or international locations. NextMail^SM uses Nextel® Nationwide Direct Connect®, so it doesn't burn cell minutes. Recipients pay nothing to receive or reply to NextMail^SM messages. Back To Top >>
Q:	What are some indicators that NextMail^SM might be right for my workforce?
A:	Miscommunication significantly impacts team function, and can lead to delays, problems with customers or contractors, and billing disputes. With NextMail^SM, routine communication is made from the field staff to a central point, such as a dispatcher, help desk or admin staff. Also, workers are mobile, and often carry or operate equipment. NextMail^SM is mobile and reduces workers' cellular airtime. Back To Top >>
Q:	What are some indicators that NextMail^SM might be right for my personal use?
A:	If you're on-the-go and like the idea of being able to "speak" your email messages, then NextMail^SM is right for you. If you coordinate or participate in group activities such as carpools, clubs or team sports, then NextMail^SM is right for you. If you like to keep in touch with your friends or relatives at international locations, then NextMail^SM is right for you! Back To Top >>
Q:	What are the system requirements for sending a NextMail^SM message?
A:	You will need the following: An active Nextel phone A PC running on Windows 98/NT4, 2000, XP or newer versions Internet Browser - Microsoft Internet Explorer 5.5 or higher (5.0 works but is not recommended) or Netscape version 6.2.3 (provided that the proper Media Player plug-ins are correctly installed) An active email account and valid email address Speakers, sound card and Microsoft Windows Media Player version 6.4 or later Back To Top >>
Q:	What are the system requirements for the recipient of a NextMail^SM message?
A:	They will need: An active email account and valid email address A PC running on Windows 98/NT4, 2000, XP or a newer version Internet Browser - Microsoft Internet Explorer 5.5 or higher (5.0 works but is not recommended) or Netscape version 6.2.3 (provided that the proper Media Player plug-ins are correctly installed) An active email account and valid email address Speakers, sound card and Microsoft Windows Media Player version 6.4 or higher Back To Top >>
Q:	I just signed up for NextMail^SM. When can I get started?
A:	After you sign up, you will receive a text message on your phone providing you a temporary user name and password. Log in at www.nextel.com/nextmail to activate your account and update your profile information. Next you will be taken to the "Start Guide" where you will learn about setting up your NextMail^SM recipients and sending your first NextMail^SM message. Back To Top >>
Q:	How do I send a NextMail^SM Message?
A:	Each time you add an individual or a group recipient, they will be assigned a special NextMail^SM number. You simply add their name and this number as a Private ID in your Nextel phonebook. When you want to send them a NextMail^SM message simply select the associated name, press and hold the Direct Connect® button, speak, and then let go of the button when you are finished. Back To Top >>
Q:	How do I know if my NextMail^SM message was sent and if it reached its destination?
A:	Soon after you let go of the walkie talkie button, you will hear three short beeps. This is confirmation that your NextMail^SM message has been sent. If you check the "Send 'Recipient Replies' to my phone" box in your account's profile (under Options) the system will automatically generate and send a 'Message Received' message to your phone when the recipient opens the message. If the email address is invalid, you will usually receive an 'Email Administrator' error message in your e-mail inbox. On rare occasions, messages sent to a valid address are not received by the intended recipient due to circumstances beyond the control of the NextMail^SM service. These could include Internet slowdowns due to excessive traffic, the recipient's email server being temporarily off line, or the recipient's spam filter. Back To Top >>
Q:	If I do not subscribe to a text messaging service, will I still be able to receive NextMail^SM replies?
A:	Yes, you will be able to receive NextMail^SM replies to your Nextel phone, even if you do not subscribe to a text or SMS messaging service. Back To Top >>
Q:	How long will my NextMail^SM messages be archived?
A:	Up to 100 messages will be archived on the NextMail^SM system. If you exceed your 100-message limit, NextMail^SM will email you the oldest messages (First In, First Out) and then purge them from the NextMail^SM system, leaving only the most recent 100 active messages on the server at any given time. Back To Top >>
Q:	Can I import my contact list into NextMail^SM's Address Book?
A:	Yes. Click on 'Import Addresses' in the Address Book page and follow the instructions. The instructions can also be found in the User Guide. Back To Top >>
Q:	How does a NextMail^SM message look to the recipient?
A:	The first time you assign a recipient, the recipient receives an introductory email explaining how the service works. When you send a NextMail^SM message, the recipient will receive an email with a link (and an mp3 file attachment, if you elected to attach mp3s to this recipient). Clicking the link in the email will play the message (via audio streaming) and open a text reply box that will enable the recipient to send an immediate text reply to your phone. Back To Top >>
Q:	Can a recipient keep the recorded message/audio file?
A:	Only if you send a message with an mp3 attachment. If you send a NextMail^SM message with the embedded audio link and without an mp3 attachment the recipient will be able to listen to your recording as long as you do not delete it from your account (or as long as it has not been purged). Once you delete the original NextMail^SM message the audio link will lead to a non-existing audio file. Back To Top >>
Q:	Can a recipient send multiple replies to a NextMail^SM message?
A:	Yes. As long as you keep the original NextMail^SM message the recipient can reply via the NextMail email message. When clicking the 'CLICK HERE TO PLAY AND REPLY' link the Reply Box, with the previous reply, will appear. The recipient will then be able to edit the text, click the Reply button and send an additional reply. Back To Top >>
Q:	If I send a NextMail^SM message to a group of recipients, will I be charged for Group Connect® use?
A:	No. As you are essentially sending a message to a single Nextel® Nationwide Direct Connect number (the NextMail^SM system then copies your message and distributes it to multiple recipients), you will incur Nextel® Nationwide Direct Connect charges, but not Group Connect® charges. Back To Top >>
Q:	Will I be charged for incoming NextMail^SM Short Message Service (SMS) messages?
A:	No. You will not be charged for SMS replies sent to you by your NextMail^SM recipients. Back To Top >>
Q:	Is the information in a NextMail^SM message or reply secure?
A:	The voice content of the NextMail^SM message is encrypted as it moves from the Nextel phone through the cellular network and into the NextMail^SM server. Once your recipient elects to listen to the message, it travels in unencrypted form over the public Internet, and so should be considered no more or less secure than any other document sent through the Internet. Back To Top >>
Q:	Is the information in a NextMail^SM message or reply anonymous?
A:	No. Your recipient will know that your message came from you. And you will know that a reply came from a specific recipient. Back To Top >>