Q:	What is Mobile Locator?
A:	Mobile Locator is a web-based application designed to locate phones used by field workers. Locations are displayed via the Internet and viewed through your desktop browser. Back To Top >>
Q:	Has Mobile Locator changed? If so, what's new in the service?
A:	The new version of Mobile Locator boasts several important new features: Driving directions to and from user locations, points of interest, or any other address User location in real-time, listed both as a street address and on a map Points of interest (POIs) displayed around a located user’s location (address, telephone number and driving directions to the closest gas stations, ATMs, banks and restaurants) Redesigned user interface with enhanced map quality and functionality Back To Top >>
Q:	What happened to my account with the launch of the new version?
A:	The existing data in your account remains accessible from Mobile Locator. However, with the launch of the new version, the time zone setting may have changed for some users. To set the time zone: Click Settings at the bottom of the page. Select the correct time zone from the drop-down box Click Save to store your settings. Note: Groups labeled ‘NONE’ have not been ported to the new application. These were default groups created by the Mobile Locator application with users that were not included in any other groups. If you want to re-create such a group, please follow the instructions for creating a new group. Back To Top >>
Q:	How do I access Mobile Locator?
A:	To access Mobile Locator, log in to MyNextel, scroll down and click Mobile Locator under My Online Tools. Back To Top >>
Q:	How do I activate the Mobile Locator service?
A:	To start using Mobile Locator, follow these steps: Register for your MyNextel account as an Account Administrator. Log in to MyNextel. For each phone that you want to locate, order the Mobile Locator service online by selecting Add & Remove Services under My Subscribers. You can also order through your sales representative, retail store, or Telesales (1-800-SPRINT1). If you're buying a new phone online, you can add Mobile Locator during the shopping process. The first time you access Mobile Locator, you will be presented with the Terms and Conditions for the service. To accept the terms, select your account number and click I Agree on the initial screen; then click OK on the following confirmation screen. Note that sub-account administrators cannot provide this consent but may access the service after consent has been given. Once you accept these terms, it will take about an hour before you can access Mobile Locator. After this, your service is ready to use when you log in to MyNextel again. Back To Top >>
Q:	How do I provide and update my consent to the Terms and Conditions?
A:	Your consent to the Terms and Conditions is required before you can access the Mobile Locator service. Consent needs to be provided at the account level by an Account Administrator. A sub-account administrator cannot provide this consent, but can access the service after consent has been given. If you want to remove your consent, you can cancel the service or click on the privacy consent link from the product information page at www.nextel.com/mobilelocator. Note: Updating the consent may take about an hour after the user accepts the terms. Once the profile has been updated, users will be able to access the service when they log back into MyNextel and click Mobile Locator. Back To Top >>
Q:	Do I need a separate data service pack or java application to use Mobile Locator service?
A:	No. Mobile Locator comes with the necessary wireless data service, so you do not need to purchase a separate Data Service Pack. There is also no need to download any application onto the device to use Mobile Locator. Back To Top >>
Q:	Is Mobile Locator compatible with the BlackBerry® devices?
A:	Yes. Mobile Locator is compatible with GPS-enabled BlackBerry devices. However, the service will not work with the BlackBerry 7510™ or 6510™ devices. Back To Top >>
Q:	Why can't I locate some of my phones?
A:	There are several possible reasons why a device cannot be located, including that it is: Out of coverage Not powered on In use for a voice call or a data session Not security-enabled For Mobile Locator to function, the device must be security-enabled. If your account has phones that have been activated for Mobile Locator but are not security-enabled, this will be indicated on the Locate Subscribers screen and you won't be able to obtain their location. To enable security on your device, please refer the FAQ below. Back To Top >>
Q:	How do I enable security on the devices?
A:	On a Nextel phone, from the handset Main screen access the Menu and select Net. If security is not enabled, it will let you know that security is not enabled and ask you whether you want to enable security. Select Yes. The handset will proceed to enable security. This will take a few seconds. If the handset does not ask you to enable security, or if you receive an error message, contact Customer Care. On a Nextel BlackBerry, you will need to start the NOL browser from the Main screen. Back To Top >>
Q:	Does Mobile Locator use a global positioning system (GPS)? And what is the difference between high and low accuracy location?
A:	Yes, Mobile Locator is a GPS-based service. Mobile Locator actually uses two different methods to locate handsets: GPS and cell tower. The icon displayed on the map will tell you whether the location was obtained using the GPS (high accuracy) or cell tower (low accuracy) method. GPS provides a very precise location (usually within 150 feet) calculated using satellite signals. When a handset cannot obtain a GPS position, Mobile Locator will provide an estimated location calculated using the cell tower closest to the device. The distance to the actual location will vary (from a quarter of a mile in some urban areas to several miles in rural areas). Mobile Locator will use a cell tower location when the handset cannot receive a GPS satellite signal, such as when a phone is located indoors and not close to a window, when skies are overcast, or when a phone is not GPS-enabled. Back To Top >>
Q:	Does Mobile Locator have reporting capabilities?
A:	No. Mobile Locator does not have reporting capabilities. Mobile Locator is used primarily for obtaining the current location of employees' phones. Back To Top >>
Q:	What is the History feature?
A:	A phone's location history is stored when you ping the phone. Mobile Locator can store up to 5 locations. Using the History feature, you can view the five most recent locations of a phone user during the past 24 hours. Back To Top >>
Q:	How many phones can Mobile Locator find in a given request?
A:	Mobile Locator can locate up to 20 devices at a time. Back To Top >>
Q:	Does Mobile Locator have an automatic tracking feature?
A:	No. Mobile Locator does not automatically track phones. You must make a request (or ping the phone) each time you want to locate it. Back To Top >>
Q:	How often can I ping a phone?
A:	When you ping a phone, Mobile Locator displays that phone's current location. However after that, you'll need to wait 10 minutes before pinging that same phone to get an updated location from the phone. The time-stamp will reflect the time when the location was received. Back To Top >>
Q:	Can a phone user turn off the Location feature?
A:	No. There is no control on the phone that can turn off the Location feature. However, a phone cannot be located when it is turned off. Back To Top >>
Q:	Can I use Firefox or Safari to access Mobile Locator?
A:	No. The current version of Mobile Locator only supports Internet Explorer v.6 or higher. Back To Top >>