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Q:
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Why is the Sprint Nextel Hybrid Phone only available in certain markets?
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Sprint Nextel is rolling out this new technology in phases to ensure we meet customer demand and deliver a positive customer experience. Please check back for when it is available where you live. The Sprint Nextel Hybrid Phone uses both the Sprint PCS network and the Nextel Walkie Talkie network and we want to make sure coverage will work best for you.Back To Top >>
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Q:
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How do I know if I can make a cell phone call?
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You can view street level coverage specific to your address on our Power Network Coverage Tool and look at the "Sprint Nextel Hybrid Coverage" tab. Begin by entering your street address or ZIP code in the appropriate fields. You can make a call if you have Sprint PCS Coverage, Sprint and Nextel Network Coverage or Off-Network Hybrid Digital Voice Coverage.Back To Top >>
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Q:
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How do I know if I can make a Direct Connect call?
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You can view street level coverage specific to your address on our enhanced Power Network Coverage Tool. Begin by entering your street address or ZIP code. You can make Direct Connect calls in areas where you have Nexetel Direct Connect coverage.Back To Top >>
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Q:
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How do I know if I can access the web and other data services from my Sprint Nextel Hybrid Phone?
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With a Sprint PCS Vision access plan, you access the web and use other data services in areas where you have Sprint PCS coverage. View street level coverage for your address on our enhanced Power Network Coverage Tool. Begin by entering your street address or ZIP code.Back To Top >>
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Q:
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Will my Sprint Nextel Hybrid Phone work internationally?
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The hybrid phones will roam internationally using the CDMA 1900 MHz network, just like Sprint PCS phones.
You can view International Coverage here.
With the Sprint Nextel Hybrid Phone, international coverage is different for making cell phone calls and Direct Connect® calls since the calls are made on different networks.
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Q:
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Does the Sprint Nextel Hybrid Phone roam?
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The hybrid phones do roam on some cellular networks (1900 MHz) for voice and data coverage, increasing your coverage area. You are not charged for roaming, as all the calls are covered by your hybrid phone rate plan. The areas where you roam may be different than what you are used to with previous Sprint PCS phones. Be sure to check out check out our Power Network Coverage Tool for coverage where you live and travel. View coverage.Back To Top >>
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Q:
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I am an existing Nextel customer. Can I keep my rate plan if I upgrade to the Sprint Nextel Hybrid Phone?
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In most cases, you will be able to keep your existing rate plan. In limited instances, it may be necessary to switch to a rate plan that better meets your needs due to current system limitations.Back To Top >>
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Q:
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I kept my existing Nextel rate plan when I upgraded to the Sprint Nextel Hybrid Phone, but my bill is showing my rate plan as being disconnected, is something wrong?
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Don't be alarmed. Because the Sprint Nextel Hybrid Phone is taking advantage of both of Sprint Nextel's powerful networks, your rate plan was moved to a different billing platform. The rate plan charges should be the same as your last bill, but your bill will show the plan as disconnected and re-added. Your minute allowance and other rate plan terms will not be affected.Back To Top >>
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Q:
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I am an existing Sprint PCS customer. Can I keep my same rate plan if I upgrade to the hybrid phone?
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Since you will now be taking advantage of our Sprint Nexetel Direct Connect services, you will be asked to switch to one of our voice and Direct Connect plans. You can learn more online, or visit a store to talk to a Sprint Nextel sales representative to find a plan that best meets your needs.
Please note, for existing Sprint PCS customers activating the Sprint Nextel Hybrid Phone, the existing Sprint PCS service plan will be expired. A $200 termination fee will be applied, which cannot be waived at this time.
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Q:
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I am an existing Sprint PCS customer who just switched to the Sprint Nextel Hybrid Phone. Why did I get a final bill?
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Since the Sprint Nextel Hybrid Phone takes advantage of both the Sprint PCS and Nexetel Direct Connect® networks, your account was moved to a new billing system. This caused your Sprint PCS bill to be finalized. You will receive a new Sprint bill from our combined Sprint Nextel billing system.Back To Top >>
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Q:
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I am an existing Sprint PCS customer who just purchased the Sprint Nextel Hybrid Phone. Why am I now getting two bills?
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Since the Sprint Nextel Hybrid Phone takes advantage of both the Sprint PCS and Nexetel Direct Connect® networks, your account had to be moved to our new billing system. In time, your Sprint PCS phones will also be moved to the new billing system. Until that time, you will be receiving two separate bills, one for your Sprint PCS services and one for your Sprint Nextel Hybrid Phone services and any other Nextel services. You will be contacted before your Sprint PCS services are combined with your Hybrid and Nextel services.Back To Top >>
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Q:
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Can I still use my existing Nextel business pooling plan with the Sprint Nextel Hybrid Phone?
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The ability for devices to share or pool minutes between subscribers on the same billing account is based on the billing system in which the account is set up. Sprint Nextel Hybrid Phones are setup in the same system as Nextel phones and can pool or share with other Nextel subscribers on the Business Essentials rate plan.Back To Top >>
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Q:
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Can I still use my existing Nextel Power Pack Family pooling plan with the Sprint Nextel Hybrid Phone?
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Sprint Nextel Hybrid Phones can share minutes with other Sprint Nextel Hybrid Phones on the same rate plan. The Sprint Nextel Hybrid Phone cannot share minutes with Sprint PCS or Nextel phones on different rate plans.Back To Top >>
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Q:
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Can I keep my existing data plan for the Sprint Nextel Hybrid Phone?
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Customers using Nextel data services prior to switching to the Sprint Nextel Hybrid Phone will be upgraded to comparable applications and data plans on the Nationwide Sprint PCS Network. In some cases, Nextel offered a lower price for these services. Customers switching to the Sprint Nextel Hybrid Phone can use Sprint PCS data applications for a year at the lower rate, if applicable. After one year, the introductory price for these services will expire. You can choose to keep the services at the regular price or remove them from your service plan.
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