FAQs: Games - Java Downloads

Q:	What kind of phone do I need if I want to download Java games?
A:	The following Java-enabled Nextel phone models are capable of downloading games: i830, i736, i733, i730, i710, i605, i355, i275, i265, i95cl, i90c, i88s, i85s, i80s, i55sr and i50sx. Sprint may not offer games for these phones. Check www.nextel.com/downloads for games that are available for your phone model. Back To Top >>
Q:	How do I get additional Java games for my phone?
A:	There are two options for getting additional Java games. Purchase directly from your phone. From your phone's main menu, go to Downloads > Games-download. This option requires you to have a Data Service Pack. You'll only see games that work on your phone. View the catalog online at www.nextel.com/downloads where you can view Java games that work on your phone and are available for download. Back To Top >>
Q:	How much does a Java game cost?
A:	Java games start at $3.99 each for a one-time download. There also games with monthly subscriptions that start at $3.99 a month. You can charge your purchase directly to your Sprint bill (if account is in your name) or to a credit card. And with the Nextel Wallet, your billing info is saved so you don't have to enter it again for future purchases. For more information on the Nextel Wallet, visit www.nextel.com/wallet. Back To Top >>
Q:	If I delete a game that I purchased, do I have to pay for it again to download it?
A:	Games that you download are available for re-download to the same phone that received the original download. To re-download, from the phone's main menu, go to Java Apps > Download Apps, select "Re-Downloads", locate the game and select "Get." Back To Top >>
Q:	I deleted a game I downloaded. Can it get it back?
A:	Games that you download are available for re-download. To re-download, start Download Apps, select "Re-Downloads", locate the game and select "Get." Back To Top >>
Q:	Can I take my downloaded game with me when I upgrade my phone?
A:	Downloaded games are not transferable to other phones. If you upgrade your phone, you'll need to re-purchase the games. Not all games are compatible with all phones. Back To Top >>
Q:	I deleted "Download Apps". Can I get it back?
A:	Visit www.nextel.com/downloads and check the bottom of the page. There, you'll find a link to a Motorola web site that allows you to restore "Download Apps" to your phone. Back To Top >>
Q:	I just ordered a game that required downloading, but it did not download. What should I do?
A:	After you order the game from the phone, you must start the download by accessing 'Download Apps' on your phone. Start 'Download Apps' and choose 'New Purchases'. Select the item you ordered and click 'Get It'. You'll then see a percent complete indicator. After you download the game, you must install it. If you don't see the Game in “New Purchases” list, visit Net > Downloads & Services > Games - download. Check under 'Pending Downloads'. Back To Top >>
Q:	I completed the download, now what?
A:	After you download the game it will appear in the Java Apps menu. Highlight the game and press "ok". You'll see the phone start to install the game. When complete, a "Done" button will appear on the bottom of the screen. This indicates the game installed properly. Select it. Your game is ready to play. Select the name in the Java Apps menu and press "ok". Back To Top >>
Q:	What are Java and J2ME?
A:	Java is a programming language invented by Sun Microsystems. J2ME (also known as Java) is designed specifically to work on small devices such as the Nextel i830, i736, i733, i730, i710, i95cl, i90c, i88s, i85s, i80s, i55sr and i50sx phones. Small devices are typically defined by limited memory and processing power as well as display size. Back To Top >>
Q:	How do I delete a game from my phone?
A:	From your phone's main menu, click on Java Apps. Select the game and click on menu button. Select the Deinstall option. Back To Top >>
Q:	How do I determine my phone software version?
A:	From the idle screen: Press #, *, "Menu", Right Arrow. Scroll down to "Unit Info". Press the key under "View" or the "OK" nav button depending on phone model. Scroll down to "Software". Press the key under "Select" or the "OK" nav button. The software version is listed first and normally starts with 'R', followed by a string of alpha/digits in the Rxx.xx.xx format. Back To Top >>
Q:	What is the Nextel Wallet User Agreement?
A:	The first time you download a digital item (a ring tone, wallpaper, or Java game/application), you will be prompted to review and accept the Nextel Wallet User Agreement to add secure purchasing capability to your Nextel account. This will establish your Nextel Wallet for premium content purchase from the Nextel phone. Subscribers who receive a monthly invoice can have Nextel Wallet purchases billed directly to their Sprint invoice. Customers who are not eligible for direct invoice billing, or those who prefer to pay by credit card, will be asked to submit a valid credit card number to be billed for premium content purchases. Your Nextel Wallet securely saves your purchase preferences, so you will not need to enter your credit card information again. For additional information and full terms and conditions, please visit www.nextel.com/wallet. Back To Top >>
Q:	Why am I being asked for a credit card?
A:	Not all customers are eligible to pay for their digital media charges via their wireless phone bill. The most common reason you are required to pay by credit card is that a third party (for example, your employer) is responsible for paying your core voice and data services. Another reason might be past delinquency on your account. If you think you should have the authority to buy via your invoice but do not, contact Customer Care at 800-639-6111. Back To Top >>
Q:	Is my credit card information secure?
A:	Yes. Your credit card data is transmitted securely across our wireless data network in an encrypted format and is not accessible to any third parties once you are registered. Your credit card information is also not stored on your phone. When you close your Nextel Wallet account, all credit card information is promptly and completely deleted. Back To Top >>
Q:	How do I request a refund for my download?
A:	If you believe you were charged in error for your service, click on the Manage tab on www.sprint.com and log into MyNextel. Select "Manage your Wireless Purchases with Nextel Wallet" to find a complete history of your purchases. For detailed information about a purchase, select "View Details," where you can also request that a charge be refunded. We will review your request and respond as quickly as possible. Note: To access this function your handset must be registered to your MyNextel member name. Back To Top >>