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Q:
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How long will it take before I see the credit on my invoice?
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Your $5 credit (or $10 when you sign up for both programs) should appear on the next invoice after your successful enrollment in eBill or AutoPay. However, there could be a delay if a form is not fully completed or if information is incorrect.Back To Top >>
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Q:
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What is recurring direct debit (RDD)? Is it the same as AutoPay?
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Yes. RDD offers a way to make automatic payments on your Sprint bill. With recurring direct debit, Sprint will automatically deduct the Amount Due on your invoice from the bank account (checking or savings) that you designate.Back To Top >>
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Q:
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How will I be notified that my bank account has been charged?
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The Amount Due will be deducted from your designated bank account on the payment due date. Additionally, you can log in to MyNextel to view payment information about your account.Back To Top >>
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Q:
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How will I be notified that my invoice is ready to be viewed?
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Sprint will send you an email when your invoice is available online at www.sprint.com/mynextel.Back To Top >>
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Q:
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What are the terms and conditions of the eBill & AutoPay promotion?
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You must register as a nextel.com user, agree to receive eBill (electronic invoice), and enroll in AutoPay (RDD) for 12 months.Back To Top >>
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Q:
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How will I know the status of my enrollment?
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You will be sent a letter once your enrollment in the AutoPay program is completed. An email will be sent out once your eBill enrollment is successful.Back To Top >>
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Q:
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Do I need to register at MyNextel as an Account Administrator in order to view my eBill?
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Yes. To access your eBill (online invoice) or take advantage of other online account management tools, you'll need to register with MyNextel at www.sprint.com/mynextel as an Account Administrator. Take the MyNextel tour to learn more.Back To Top >>
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Q:
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How long will it take me to register on at www.sprint.com/mynextel?
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Registering is easy. All you need is your your most recent bill, your Nextel phone number, and your SIM or IMEI number. It takes about 5-10 minutes to register. For complete instructions, please refer to the Registration User Guide.Back To Top >>
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