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Q:
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Where do Nextel phones have coverage?
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The Nextel National Network provides coverage in 297 of the top 300 U.S. markets where approximately 260 million people live or work.Back To Top >>
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Q:
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Where can I use Direct Connect services?
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You can use Direct Connect services in the following places:
Nextel Direct Connect: Use within your home market to contact another Nextel subscriber also in your home market.
Nextel® Nationwide Direct Connect: Use in any market to contact a Nextel subscriber in any other market.
Group Connect®: Use within your home market to contact up to 25 Nextel subscribers also in your home market.
Back To Top >>
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Q:
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I'd like to use my phone in an area that doesn't appear on the Nextel National Network's coverage map. When will coverage be available there?
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To provide superior coverage to our customers at an affordable rate, Sprint must take into consideration factors such as overall consumer demand and local government permits.
To be cost-effective, highly populated areas may be given higher priority over rural areas with less traffic. Sprint does have an aggressive plan to grow with the needs of our customers. Please check back regularly for updates on our expanded coverage. Back To Top >>
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Q:
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I used to have coverage in an area, but now my phone doesn't work there. Why not?
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Disruptions in coverage might be a result of temporary site outages or obstructions of a signal, such as:
Geographical barriers (such as mountains)
Seasonal factors (heavy foliage)
Buildings
Contact Customer Care online about any service disruptions you experience so we can research and address the situation.
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Q:
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Why are there places within a covered area that do not have coverage?
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Digital signals may be blocked by obstructions within a covered area. Terrain variations, foliage or buildings may affect coverage within a particular area. Try adjusting your location to a more open area so that you might get better signal reception.Back To Top >>
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Q:
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What cities in Northern Baja California have coverage?
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Northern Baja California coverage includes Tijuana, Ensenada, Tecate, Mexicali and Rosarito. See the Baja coverage map for more details.Back To Top >>
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Q:
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How much does it cost to make and receive calls in Baja California?
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Customers in the San Diego, Los Angeles, and Las Vegas areas only pay $0.69 per minute for all calls made and received in Baja California. Other customers pay the Nextel International rate of $1.99 per minute.Back To Top >>
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Q:
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Can I automatically make calls while visiting Baja California?
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If you do not already have international dialing privileges on your phone, you should contact Customer Care to request international dialing before you can make calls in Baja California.
You will be able to receive calls and make local calls while in Baja California without this feature, but you will be charged your normal rate of either $0.69 per minute or $1.99 per minute for those calls depending on your home market. Back To Top >>
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Q:
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Can I use Nextel® Nationwide Direct Connect service in Baja California?
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Yes, you can make Nextel® Nationwide Direct Connect calls from the Baja California area to Nextel subscribers elsewhere in the U.S. and Baja California.Back To Top >>
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Q:
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What do I have to do to use my Nextel Direct Connect® and data service while in Baja California?
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You do not have to do anything to receive these services in Baja California. As long as you have the services in the U.S., you will be able to use them while in Baja California.Back To Top >>
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Q:
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Does it cost extra to use Nextel Direct Connect and Nextel® Nationwide Direct Connect service in Baja California?
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There are no additional charges for Nextel Direct Connect or Nextel® Nationwide Direct Connect calls. You will be charged as if you were making the call from the U.S.Back To Top >>
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Q:
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How much does it cost to use data services while in Baja California?
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There are no additional charges for using your data services in Baja California. You will be charged as if you were in the U.S.Back To Top >>
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Q:
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Why am I having problems making calls to people I always call?
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Any calls made in the Baja California area are handled by the Nextel de Mexico network. You will be required to dial internationally to make calls. Please contact Customer Care to add international dialing to your account.
If you have one of Nextel's older phone models, you may also have trouble picking up the U.S. network when you are near the Mexican border. We recommend that you upgrade to a newer Nextel phone in order to minimize the risk of that problem. Back To Top >>
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Q:
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Why can't I make a Nextel Direct Connect call?
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If you normally have access to Nextel Direct Connect service in the U.S., you should be able to use Nextel Direct Connect service in Mexico.
However customers who have one of Nextel's older phone models will not be able to use Nextel Direct Connect service when on the Nextel de Mexico network. We recommend that you upgrade to a newer Nextel phone model in order to use all of Nextel's services, including Nextel Direct Connect service, while in Baja California. Back To Top >>
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