Q:	What are my options for receiving my invoice each month?
A:	Your invoice will be automatically mailed to you each month unless you choose one of the following bill delivery options: eBill - receive an email notification each month that your invoice is ready to view online at My Sprint on Sprint.com To change the way your invoice is delivered each month, register with My Sprint and go to My Billing Back To Top >>
Q:	What is a Summary Invoice? How do I sign up for it?
A:	A Summary Invoice (see example) will provide you with the first 3 pages of your invoice (or through the end of the Account Summary). Call details of charges may be found online at My Sprint. You may request the Summary Invoice online or by contacting your Customer Care Representative at the number listed on the front of your invoice. Back To Top >>
Q:	My invoice is higher than what I expected. Why?
A:	Your first monthly invoice is higher than future subsequent invoices. Don't be alarmed - your first invoice is not a typical one because it may contain some of the following one-time charges related to setting up your account: Prorated Access Charges Advanced invoicing Account Set Up Fee Equipment Shipping & Handling Fee One-Time, Refundable Service Deposit Future invoices will reflect a single month's charges only. Back To Top >>
Q:	What is included in "Access and Related Items"?
A:	Access and Related Items includes your account and subscriber adjustments and charges including: Recurring monthly access charges for services, such as Cellular Services, Nextel Direct Connect® Services, Messaging, and Wireless Web Services Adjustments to new charges, including credits and discounts One-time charges, such as early termination charges, late payment fees, and cost recovery fees Depending on the rate plan selected, a service fee may be charged Back To Top >>
Q:	Will I be billed for calls to Directory Assistance (411)?
A:	Yes, a charge of $1.40 will be charged to your account for each call to Directory Assistance calls can be found on the Summary Page under the Directory Assistance column with the details for these calls under each subscriber's details. Directory Assistance service from your handset provides more than just phone numbers. It also offers directions, movie information, dinner reservations and more. Back To Top >>
Q:	Where can I see usage charges?
A:	Your invoice itemizes usage charges for each service -- wireless, Direct Connect® service, messaging and data. Depending on the level of bill detail you have selected, you can review these sections: Charges: Shows total charge for each service Details, Details...: Gives an overview of charges by subscriber for each service Call Details: Breaks out charge details and usage for each subscriber Back To Top >>
Q:	Where are credits, adjustments and discounts located on my invoice?
A:	See the Charges section (page 3) Adjustments and other charges and Service Discounts columns for summary of the credits, adjustments and discounts. Details for these can be found for each subscriber starting on the page indicated on the Details, Details... page. Adjustments to your previous balance are highlighted in the Monthly Account Invoice (page 1) as well as in the Account Activity Summary > Previous Invoice Activity (page varies). Back To Top >>
Q:	What are shared usage adjustments and where can I find them on my invoice?
A:	For customers on shared usage plans, shared usage adjustments represent the benefit you receive when minutes, text messages or kilobytes are available and applied to your account. Shared usage adjustments for each subscriber appear on the Charges page. You may elect to see the shared usage adjustments at the master account rather than under each subscriber. In this case, the shared usage adjustments for each service on the account will be available online at My Sprint. The total shared usage adjustments for the account will be presented on the Charges page. Detailed usage is available online at My Sprint. Back To Top >>
Q:	Where are the taxes, fees and assessments presented?
A:	There are two types of taxes, fees and assessments included on your invoice: Government Fees and Taxes - These fees and taxes include federal, state and local government charges that are imposed on or measured by the sale of communications services. They also include state and local charges that are imposed as a flat fee for each phone. Mandatory Government fees and taxes are presented in the "Government Fees and Taxes" on the Details, Details...page. Assessment Charges - Sprint elects to collect these to recover its costs of funding and complying with government mandates and initiatives. These charges are not taxes or government-imposed fees. These are usually presented on the Details, Details...page, depending on the type of charge the assessment is associated with. See also Taxes, Fees and Other Charges Back To Top >>
Q:	How can I see the Wireless calls made on my account?
A:	If you are a registered user of My Sprint and have member name and password, you can view details for all your calls online at no additional fee. Go to My Sprint. Back To Top >>
Q:	How can I see all the Nextel Nationwide Direct Connect calls made on my account?
A:	If you are a registered user of My Sprint and have member name and password, you can view call detail for Nextel Nationwide Direct Connect calls online at no additional fee. Go to My Sprint. Back To Top >>
Q:	What does "Second Line" mean?
A:	This service provides you with an additional cellular phone number for your phone so that you can separate charges for business and personal calls. Back To Top >>
Q:	Why do I see usage charges listed more than once?
A:	You are not being billed twice. You can view detailed usage charges associated with each subscriber by service onlin at My Sprint. Back To Top >>
Q:	How do I view and pay my invoice online at My Sprint?
A:	Register at Sprint.com and get access to convenient account management tools at My Sprint, you can view your eBill, pay your invoice online, change the way your invoice is delivered each month, and more. Back To Top >>
Q:	What are my options for paying my invoice?
A:	Sprint offers several options for paying your invoice. Some of those options are: Online Payments - You can make a single payment--via electronic check or credit card--online, or sign up to have your payments automatically deducted each month from your bank account. Send Remittance Slip - Include a check, money order or the Credit Card information on your remittance slip. Over the Phone - Call the Customer Care number listed on the front page of your invoice, and they can accept your credit card information over the phone. You will be directed through voice prompts to input payment information. Travelers Express MoneyGram® location - You can make a cash payment at any of over 18,000 MoneyGram locations, including all Wal-Mart® stores. To avoid delays, please include your account number. (Note: Travelers Express MoneyGram charges for their payment services. Please contact a MoneyGram location for specific fee information.) With Your Handset - You can make a single payment--via electronic check or credit card--from your handset. From your handset go to "Net" menu; scroll down to My Account (Nextel.com); select Manage Account, enter your Member Name and then your Password (both are the same as in MyNextel). If multiple accounts are registered, select account, select Credit Card or Electronic Check. See also Paying Your Bill Back To Top >>
Q:	What credit cards do you accept?
A:	MasterCard, Visa, American Express, Discover and Diner's Club. Back To Top >>
Q:	What if I still have a question about my invoice?
A:	Contact Customer Care using this form for fast service, or dial *2 from your handset. You can also call from a landline by dialing 800-639-6111. Back To Top >>
Q:	What is a reconnect fee?
A:	A $20 reconnect fee may apply to re-establish service on all accounts that have been disconnected for non-payment. The reconnect fee will not be charged for simply exceeding an account spending limit. If you are required to pay a reconnect fee, the reconnect fee will appear on the first or second invoice after your service is restored and will be reflected as either a charge or a credit depending on whether the fee was paid at the time service was restored. Back To Top >>