Q:	What do I need to access my email with my BlackBerry device?
A:	You can access most internet service provider (ISP) emails through BlackBerry Internet Email Service, and you can access corporate email through the BlackBerry Enterprise Server. Both require an email service plan. Back To Top >>
Q:	Do I get real-time access to email with my BlackBerry device?
A:	BlackBerry Enterprise Server gives you real-time access to email on your device. BlackBerry Internet Email Service requests email from your ISP at regular intervals, so you might experience a slight delay. Back To Top >>
Q:	Can I access my personal email account with my BlackBerry device?
A:	Yes, only if your ISP is POP3- or IMAP-capable. Many ISPs allow their email to work with the BlackBerry Internet Email Service. Back To Top >>
Q:	Can I access the Internet using my BlackBerry device?
A:	Yes. You can access any Web site that has been optimized for access on a mobile device using either html or wireless access protocol (WAP). Back To Top >>
Q:	Do Nextel handhelds provide a secure solution for my email?
A:	Yes, if you use BlackBerry Enterprise Server. It protects your email through Triple DES security from end-to-end. Back To Top >>
Q:	Can I view attachments in email with my BlackBerry device?
A:	You can view attachments on your BlackBerry. However, you will not be able to edit attachments. Back To Top >>
Q:	Are there other ways to message on a BlackBerry besides sending/receiving email?
A:	Your BlackBerry device supports other means of messaging including SMS (receive only), Multimedia Messaging Service (only BlackBerry 7100i supported at this time), PIN-to-PIN (across all BlackBerry devices), and Instant Messaging (BlackBerry Messenger and Yahoo! Messenger). Back To Top >>
Q:	When sending messages using the BlackBerry Internet Service, can an auto-signature be used?
A:	Yes. After logging into the BlackBerry Internet Service, select "Options". Back To Top >>
Q:	If I have an email problem, how do I know whether to contact my email ISP or Sprint?
A:	If you can send yourself a PIN-to-PIN message (using the following steps), your BlackBerry device and your BlackBerry service are working properly. In this instance, contact your email ISP. Go to Messages. Click Compose PIN. Type your PIN number (to locate your PIN number, go to Options/Status). Click Send. If you were unsuccessful sending yourself a PIN-to-PIN message, see "Why can't I send or receive email messages?" below. Back To Top >>
Q:	Why can't I send or receive email messages?
A:	If you can't send or receive emails with your BlackBerry device, verify that you have: Wireless coverage Set up your email account A mailbox that is not full Set Microsoft Outlook® to leave emails on the server The correct password Refreshed your link to your BlackBerry Enterprise Server Refreshed your link to your BlackBerry Internet Email Server If you are still unable to determine the cause, call Customer Care at 1-800-639-6111. Back To Top >>
Q:	How do I verify if I have email coverage?
A:	Verify that your device is connected to the Nextel National Network and that you are in a wireless coverage area. The four letters appearing in the top right corner of your screen will identify the type of coverage available in that area: NXTL — You have coverage for emergency calls, SMS messages, phone, Direct Connect, email and PIN messages, and browser. NxTL — You have coverage for emergency calls, SMS messages, phone, email and PIN messages, and browser (all but Direct Connect). NXTl — You have coverage for emergency calls, phone and Direct Connect. Nxtl — You have coverage for emergency calls and phone. nxtl — You do not have coverage. Back To Top >>
Q:	How do I set up an email account?
A:	Verify that you have set up an email account for use with your BlackBerry device. See "Set up your Email" in the Nextel Welcome Guide (1.2MB PDF) for more information. Back To Top >>
Q:	How do I know if my mailbox is full?
A:	Your Blackberry Internet Email Service Account has a size limit. The available space is shown on your Home page when you log in. To avoid reaching the limit, delete items from your mailbox regularly or set up auto-aging rules for message deletion. To set up auto-aging rules, click on Manage Folders and then select your folder. Back To Top >>
Q:	How do I set Microsoft Outlook® to leave emails on the server?
A:	If you leave Microsoft Outlook open on your desktop and it is configured to pull email from your email provider server, Outlook may be removing it from the server before your BlackBerry device has a chance to copy it. BlackBerry is set to pull emails from the server every 15 minutes. You can fix this problem by setting your Outlook to pull emails at a longer interval, such as once a day. Consult your Outlook 'Help' documentation for further instructions. Back To Top >>
Q:	I recently reset my password but my email still doesn't work. What's wrong?
A:	If you reset your password with your email provider, you must also reset it with the BlackBerry Internet Server. Your BlackBerry account needs the correct password to access your email. Back To Top >>
Q:	How do I refresh my link to my BlackBerry Enterprise Server?
A:	To refresh this link, you may need to update your service books. A service book is a set of instructions that your BlackBerry uses to turn on/off certain capabilities and features on the device. For example, if your BlackBerry is missing the Web Client [CMIME] service book, your BlackBerry probably will not receive third-party email. To update your service book: Select Options. Select Advanced Options. Select Host Routing Table. Click your trackwheel and select Register Now. If this does not solve your problem, your encryption key may not be working properly. Contact your System Administrator for help. Back To Top >>
Q:	How do I to refresh my link to my BlackBerry Internet Email Server?
A:	Verify that your BlackBerry device is ready to receive email from your Internet Server: Click Options. (For the BlackBerry 7100i, click Options, then click Advanced Options.) Click Service Book. Check if you have a Web Client [CMIME] option. If not, you must resend your service book by selecting Options. (For the BlackBerry 7100i, select Options, then select Advanced Options.) Select Host Routing Table. Click your trackwheel and select Register Now. You can also send service books to your BlackBerry device from your Web Client. Click the Profiles tab. Click Send Service Book button. Note: For more help with sending and receiving email messages, in the messages list click the trackwheel. Click Help > Email Messages. Back To Top >>
Q:	How can I integrate my BlackBerry device with a corporate email account if I do not have access to a BlackBerry Enterprise Server?
A:	If you use Microsoft Outlook® with an email account on a Microsoft Exchange Server (v5.5 or later), your System Administrator might let you install the BlackBerry Desktop Redirector on your computer to integrate your BlackBerry device with your email account. When you install the BlackBerry Desktop Software, select BlackBerry Desktop Redirector as your message redirection option. If your System Administrator does not provide you with an enterprise activation password, you can install the BlackBerry Desktop Software on your computer to integrate your device with your email account. To install the desktop software, the following system requirements must be met: Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later Windows® 98, Windows ME, Windows 2000, or Windows XP Available USB port If you use Windows 98 (not Windows 98 Second Edition), for the USB driver to operate as expected you must download the DCOM 98 version 1.3 update. Insert the BlackBerry Desktop Software Installation CD into your CD drive. Complete the on-screen instructions. Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your account integration option. Select BlackBerry Enterprise Server as your message redirection option. When the installation is complete, connect the smaller end of the USB cable to your device. Connect the larger end of the USB cable to an available USB port on your computer. From the Windows taskbar, click Start. Back To Top >>
Q:	Does my laptop have to be connected to the network to receive new emails?
A:	If you use BlackBerry Desktop Redirector, your laptop must be turned on for it to forward emails to your BlackBerry device. Back To Top >>
Q:	I just changed my BlackBerry device and I can't connect to my email. What should I do?
A:	You must update your BlackBerry 7100i's PIN on your BlackBerry Internet Email Service account in order to direct email to the new unit. Go to BlackBerry Internet Email Service and select Access BlackBerry Internet Email Service in the right column. Log in and select Profile. Select Change Handheld. Complete the PIN and IMEI information boxes. (To find the PIN and IMEI, select Options from the BlackBerry 7100i's home page and then select Status. Type the PIN and IMEI from the Status screen into the BlackBerry Internet Email Service profile.) Click Submit. Back To Top >>