Q:	What kind of phone do I need if I want to download java applications?
A:	The following java-enabled Nextel phones are capable of downloading apps: i530, i710, i730, i736, i830, and i860. Back To Top >>
Q:	How do I get additional applications for my phone?
A:	There are two options for getting additional applications. Purchase directly from your phone. From your phone's main menu, go to Downloads > Applications-download. This option requires you to have a Data Service Pack. You'll only see apps that work on your phone. View the catalog online at www.nextel.com/downloads. You can view applications that work on your phone and are available for download. Back To Top >>
Q:	How much does an application cost?
A:	Applications start at $3.99 each for a one-time download. There also applications with monthly subscriptions that start at $3.99 a month. You can charge your purchase directly to your Sprint bill (if account is in your name) or to a credit card. And with the Nextel Wallet, your billing info is saved so you don't have to enter it again for future purchases. For more information on the Nextel Wallet, visit www.nextel.com/wallet. Back To Top >>
Q:	If I delete an application that I purchased, do I have to pay for it again to download it?
A:	Applications that you download are available for re-download. To re-download, from the main menu go to Java Apps > Download Apps, select "Re-Downloads", locate the application and select "Get". Back To Top >>
Q:	I deleted an application that I downloaded. Can it get it back?
A:	Games that you download are available for re-download. To re-download, start Download Apps, select "Re-Downloads", locate the application and select "Get". Back To Top >>
Q:	Can I take my downloaded apps with me when I upgrade my phone?
A:	Downloaded applications are not transferable to other phones. If you upgrade your phone, you'll need to re-purchase the application. Not all applications are compatible with all phones. Back To Top >>
Q:	What is "Java Apps" in my phone's main menu?
A:	Java Apps allows you to download Java-based games and applications to your phone. It comes preloaded on any Java-capable handset. Access it from the phone's main menu. Some games and apps come preloaded on your phone and are available for purchase. For additional applications, browse the catalog by going to Downloads > Applications-download from your phone's main menu. Back To Top >>
Q:	What is "Download Apps"?
A:	"Download Apps" allows you to download Java-based games and applications to your phone. It comes preloaded on any Java-capable handset. Access it from your phone's main menu. Back To Top >>
Q:	I deleted "Download Apps". Can I get it back?
A:	Visit www.nextel.com/downloads and check the bottom of the page. There, you'll find a link to a Motorola web site that allows you to restore "Download Apps" to your phone. Back To Top >>
Q:	I just ordered an application that required downloading, but it did not download. What should I do?
A:	After you order the application from the phone, you must start the download by accessing 'Download Apps' on your phone. Start 'Download Apps' and choose 'New Purchases'. Select the item you ordered and click 'Get It'. You'll then see a percent complete indicator. After your download the application, you must install it. Back To Top >>
Q:	I completed the download, now what?
A:	After you download the application it will appear in the Java Apps menu. Highlight the game and press "ok". You'll see the phone start to install the application. When complete, a "Done" button will appear on the bottom of the screen. This indicates the application installed properly. Select it. Your application is ready to use. Select the name in the Java Apps menu and press "ok". Back To Top >>
Q:	What are Java and J2ME?
A:	Java is a programming language invented by Sun Microsystems. J2ME (also known as Java) is designed specifically to work on small devices such as the Nextel i830, i736, i733, i730, i710, i95cl, i90c, i88s, i85s, i80s, i55sr and i50sx phones. Small devices are typically defined by limited memory and processing power as well as display size. Back To Top >>
Q:	How long does it take to download an application?
A:	Downloading is fast and usually takes a minute or two. Back To Top >>
Q:	How often are new applications added to the catalog?
A:	New applications are available in the catalog on a regular basis so check the catalog often. Back To Top >>
Q:	How do I delete apps from my phone?
A:	From your phone's main menu, click on Java Apps. Select the application and click on menu button. Select the Deinstall option. Back To Top >>
Q:	How do I determine my phone software version?
A:	From the idle screen: Press #, *, "Menu", Right Arrow. Scroll down to "Unit Info". Press the key under "View" or the "OK" nav button depending on phone model. Scroll down to "Software". Press the key under "Select" or the "OK" nav button. The software version is listed first and normally starts with 'R', followed by a string of alpha/digits in the Rxx.xx.xx format. Back To Top >>
Q:	What is the Nextel Wallet User Agreement?
A:	The first time you download a digital item (a ring tone, wallpaper, or Java game/application), you will be prompted to review and accept the Nextel Wallet User Agreement to add secure purchasing capability to your Nextel account. This will establish your Nextel Wallet for premium content purchase from the Nextel phone. Subscribers who receive a monthly invoice can have Nextel Wallet purchases billed directly to their Sprint invoice. Customers who are not eligible for direct invoice billing, or those who prefer to pay by credit card, will be asked to submit a valid credit card number to be billed for premium content purchases. Your Nextel Wallet securely saves your purchase preferences, so you will not need to enter your credit card information again. For additional information and full terms and conditions, please visit www.nextel.com/wallet. Back To Top >>
Q:	Why am I being asked for a credit card?
A:	Not all customers are eligible to pay for their digital media charges via their wireless phone bill. The most common reason you are required to pay by credit card is that a third party (for example, your employer) is responsible for paying your core voice and data services. Another reason might be past delinquency on your account. If you think you should have the authority to buy via your invoice but do not, contact Customer Care at 800-639-6111. Back To Top >>
Q:	Is my credit card information secure?
A:	Yes. Your credit card data is transmitted securely across our wireless data network in an encrypted format and is not accessible to any third parties once you are registered. Your credit card information is also not stored on your phone. When you close your Nextel Wallet account, all credit card information is promptly and completely deleted. Back To Top >>
Q:	How do I request a refund for my download?
A:	If you believe you were charged in error for your service, click on the Manage tab on www.sprint.com and log into MyNextel. Select "Manage your Wireless Purchases with Nextel Wallet" to find a complete history of your purchases. For detailed information about a purchase, select "View Details," where you can also request that a charge be refunded. We will review your request and respond as quickly as possible. Note: To access this function your handset must be registered to your MyNextel member name. Back To Top >>