Q:	What are 2-Digit and 3-Digit templates?
A:	2-Digit and 3-Digit templates are Account Administrator-defined templates created to manage Phonebook entries for 2-Digit and 3-Digit phones on an account. Back To Top >>
Q:	What are Plus-Phone templates?
A:	Plus-Phone templates are Account Administrator-defined templates created to manage Speed Dial, Nextel Direct Connect® and Talkgroup lists for Plus-series phones on an account. Back To Top >>
Q:	Why do I need to create separate templates for each type of phone?
A:	Phones store information differently, therefore separate templates must be created for each Phone type. Back To Top >>
Q:	How many templates can I create?
A:	There is no limit to the number of templates that you can create. Back To Top >>
Q:	Can I send different templates to different phones?
A:	By using the "Assign Template to Phones" and "Send Template to Phones" pages, you can select which templates should be assigned to which phone on the account. A phone can only be assigned to 1 template at a time. Back To Top >>
Q:	How do I delete or erase a template?
A:	Complete the following steps to delete a template: From the Templates page, select the "delete" icon next to the corresponding template you wish to delete. You will receive a confirmation message, "Are you sure you wish to delete this template?" Select "OK." You will be returned to the Templates home page and the deleted template will no longer appear. Back To Top >>
Q:	Once I delete a template, what happens to the template information that was stored on the phones?
A:	The next time a user sends information to their phone from the web, they will no longer see the numbers that were stored in the template. Back To Top >>
Q:	Can I forward a template assigned to my phone?
A:	Only an Account Administrator can send templates to phones. The Account Administrator can send this template to another user as long as they are on the same account. Back To Top >>
Q:	Can I create a Talkgroup template?
A:	Yes, templates can be created to manage Talkgroup lists as well as the Speed Dial and Nextel Direct Connect® lists. Back To Top >>
Q:	Can I use a template created for one account and send it to a different account?
A:	By using the Import/Export function in Address Book, you can move data from one place to another. The Import/Export wizard will walk you through each of the steps including creating a CSV file. Back To Top >>
Q:	I am trying to send a template to a certain phone but the phone doesn't appear in the list.
A:	Verify that the template is appropriate for the phone type. 3-Digit, 2-Digit and Plus templates can only be sent to their respective phone type (3-Digit, 2-Digit or Plus-series phone). By using the "Display All Phones" option in the Phones screen, you can view the Phone Details column, which will give you information on which phones are able to receive templates. Back To Top >>
Q:	I created a template but it is not appearing in the template dropdown box, why?
A:	Verify that the type of template created (3-Digit, 2-Digit or Plus) is appropriate for the phone type dropdown box. For example, only 3-Digit templates will appear in the Default Template: 3-Digit Phones dropdown box. Back To Top >>
Q:	What do the values in the Type column mean?
A:	The values refer to the specific types of templates that can be created for phones. Plus phone templates can be Speed Dial, Nextel Direct Connect® or Talkgroup templates. 3-Digit and 2-Digit templates can capture all that information in one template. Back To Top >>
Q:	I created an account default template but it didn't get applied to all of the phones on my account, why?
A:	Default templates (3-Digit, 2-Digit or Plus) will only be applied their respective phone type (3-Digit, 2-Digit or Plus-series phone). If you want all the phones on your account to receive the same default template information, you must create a default template for each of the phone types that are in use for your account. Back To Top >>
Q:	How can I change the template type for my Plus phones?
A:	You can use the Import/Export feature to change the template type. Back To Top >>
Q:	Why are some of the entries on the Template All Entries page in red?
A:	Your Phone can only hold a maximum of 250 - 600 entries depending on the phone type. The number of entries you have added to your Template combined with the number of entries sent in a template are close to exceeding the maximum number of entries. A template may overwrite those entries appearing in red if additional template entries are added. If the entries are overwritten, the entry will no longer appear in your Phone, but they will remain in your Address Book. Back To Top >>
Q:	Can I assign multiple templates to the same group of phones?
A:	No, you can only assign one template per phone at this time. Back To Top >>
Q:	How will checking the "Overwrite End User Phone List/Phonebook" checkbox when creating a template affect the user?
A:	When receiving a template where the overwrite box is checked, restricts the user from entering any personal entries on their phone lists or phonebook. Back To Top >>
Q:	I changed from a Plus-series phone to a 2-Digit phone but the template entries I used to have are either gone or changed, why?
A:	When you change from a Plus-series phone to a 2-Digit phone, (or vice versa) all templates previously assigned are removed. Only templates specific to your new phone type can be sent to your phone. This also applies when changing to a 3-Digit phone. Back To Top >>
Q:	Can other administrators use or send a template that I created?
A:	Primary account administrators can edit, delete or send templates that other primary account administrators created. In essence, they share authority. Additionally, primary account administrators have the option to allow secondary Administrators to use their templates. While secondary account administrators cannot edit or delete the template a primary account administrator created, they can send the template to phones on the secondary account. Back To Top >>