Q:	What do I need to do to access the Account Administrator functionality?
A:	If you are not currently registered as a Nextel.com account administrator, you will need to select Update Registration from Nextel.com. On Update Registration there is a link to "Add Account". Fill out the form, which requires the Account Number, Billing ZIP Code, and the Last Account Balance. You will receive a confirmation upon successful registration as an account administrator. An Admin Access Code is NOT required for access to Address Book. Back To Top >>
Q:	Can there be multiple Account Administrators for one account?
A:	Yes. An unlimited number of people may be authorized to access an account. Back To Top >>
Q:	Does an Account Administrator have access to passwords?
A:	No, the Account Administrator does not have access to the Nextel.com passwords for users on an account. Back To Top >>
Q:	How do I register for Account Administrator privileges for additional accounts?
A:	You can register for Account Administrator privileges by selecting "Add Account" from the "Update Registration" page. You will be asked to enter the Account Number, Billing ZIP Code, and the Last Account Balance for each account. Back To Top >>
Q:	If I'm the Account Administrator for a master account, can I administer templates to all subordinate accounts too?
A:	Registering as an Account Administrator for the "master account," automatically registers you as an Account Administrator for all the "sub-accounts" which authorizes you to administer templates to users on the "sub-accounts". Back To Top >>
Q:	Can an Account Administrator for a subordinate account administer templates to a master account?
A:	An Account Administrator for a subordinate account would need to also register as an Account Administrator for the master account (providing the master Account Number, Billing ZIP Code, and the Last Account Balance) in order to administer templates to users on the master account. Back To Top >>
Q:	How does a user enable security?
A:	For Internet-ready, Plus-series phones: Press the Mode key until Net Ready displays. Press the option key under OK. A series of screens display in succession. You will be prompted to enable security on your phone. Press the option key under Yes. Your Nextel Online home page displays. Press the Mode key to return to Phone, Private or Group mode. For Internet-ready, 2-Digit and 3-Digit phones: From the idle screen, press the Menu key to display the Main Menu. Scroll to Net and press the option key under SELECT. A series of screens display in succession. You will be prompted to enable security on your phone. Press the option key under Yes. Your Nextel Online home page displays. From your Nextel Online home page, press the home key to return to the idle screen. Back To Top >>
Q:	Do phones need to be registered with nextel.com before they can receive a template?
A:	No, while suggested, it is not necessary to register a phone with nextel.com in order to receive a template. However, each phone must enable security before a template can be received. Back To Top >>
Q:	Why am I receiving an error message when importing from Microsoft Outlook®?
A:	When you are importing from Outlook, it is important that your field headers map. In Microsoft Outlook, the field headers should be: Last Name, and Company Name. These are not Case Sensitive. Back To Top >>
Q:	What field headers must map when importing from an Excel Comma Separated Values (CSV) file?
A:	Last and Company Name. These are not case sensitive. Back To Top >>
Q:	What does the Refresh Now link do, and why does it sometimes not appear?
A:	The Refresh now link allows you to refresh your data, therefore ensuring you see the most recent data. It will not appear if the phone data has been refreshed within the hour. Back To Top >>
Q:	How many contacts can I add to Corporate Contacts?
A:	A total of 2000 contacts can be added to a sub-account, and 10,000 contacts can be added to a master account. Back To Top >>
Q:	What does the word "Temp" mean when viewing the phone list? Why does this number differ from the number when view the phone details?
A:	Wireless Local Number Portability enables mobile phone users to "port" their existing cell phone numbers between wireless carriers. When a user requests an existing number to be ported over to Nextel service from a different carrier, the process may take several hours to several days. The user will be assigned a "Temporary" Personal Telephone Number (PTN) until the port-in process of the "Requested" or "Permanent" PTN is complete. Temporary phone numbers will be marked as "TEMP" within the Address Book Admin application, but selecting the link will take the user to the Phone Details page where the Requested PTN will be listed with the other phone details. Back To Top >>
Q:	Why am I not allowed to import "Temp" numbers from my Nextel Account?
A:	When a user requests an existing number to be ported over to Nextel service from a different carrier, the process may take several hours to several days. The user will be assigned a "Temporary" Personal Telephone Number (PTN) until the port-in process of the "Requested" or "Permanent" PTN is complete. It is be design to restrict these temporary numbers from being imported into templates. Back To Top >>
Q:	How do I view information for a different account?
A:	From the main administration page, click the "View Information for Account Number" drop down box and select the desired account number. Back To Top >>
Q:	Why is there a dash (-) in the account number?
A:	The number before the dash is the main account number, the number after the dash is the secondary account number. Back To Top >>
Q:	What does the information in the Phone Details column mean?
A:	The default Phones page displays all phones on an account that are able to receive a template. Click on the "Display All Phones" link, to display all the phones on the selected account. The Phone Details column gives specific information about whether or not a phone is ready to accept a template or if additional user intervention is required. In order to receive templates, the user must: Have an Internet-ready phone Subscribe to a qualifying Nextel Online service plan Enable security on their phone Back To Top >>
Q:	Why don't all of the phones assigned to a Talkgroup appear on the Talkgroup details page?
A:	Talkgroups may be comprised of phones that exist on multiple accounts (master and subaccounts). The talkgroup details page will only show the phones in the Talkgroup for the selected account. Back To Top >>
Q:	Some of the entries I marked as in my phonebook are no longer marked as in my phonebook. What happened to them?
A:	Remember, your Phone can only hold a maximum of 250-600 entries. The number of entries you have added to your Phone combined with the number of entries sent in a template have exceeded the maximum. The most recent entries that you have added will be deleted from your Phone but will remain in your Nextel Online Address Book. Back To Top >>