Q:	How many contacts can I put in my Address Book?
A:	Address Book can hold up to 2,000 personal contacts and 20,000 corporate and business contacts. Depending on the phone model, up to 250 or 600 numbers can be added to the Phone Book/Contacts listing stored on your phone. You can browse all of your contacts using your Internet-ready phone. Plus series phones hold up to 250 contacts Two-digit phones (e.g., i35s or i95cl) hold up to 250 contacts Three-digit phones (e.g., i205 or i730) hold up to 600 contacts Back To Top >>
Q:	How do I add a contact number from the Address Book to my Phonebook/Contacts?
A:	Select the entries you want to add to your Phonebook/Contacts by opening an entry and selecting the Add to Phonebook option for the selected contact numbers. Select Send from the menu to send these new entries to your phone. Back To Top >>
Q:	If I update changes to my contacts on the website, will it automatically be changed on my phone?
A:	No. In order to change information on your phone, you must send your phonebook from the website to your phone, or you must initiate a "receive" response from your phone. If initiated from the website you will receive an alert, which you must accept or decline. If you decline the alert, the changes you attempted to download will not be made. Back To Top >>
Q:	What do I need to do to access Address Book?
A:	To access Address Book you must have: A Nextel Internet-ready phone A qualifying Nextel Online service plan Completed registration with Nextel Enabled security on your phone Log-in access to Address Book on your phone Back To Top >>
Q:	I have contacts in my Address Book that I did not add. How did they get there?
A:	If a template was sent to your phone, the contacts are automatically saved to your Address Book. Therefore the entries in your address book are a combination of the entries you have added and entries from a template that an Administrator has added. Back To Top >>
Q:	How do I access Address Book from my phone?
A:	You can access Address Book from the Business Tools or nextel.com links on your homepage. From the homepage, select either Business Tools or nextel.com, then select Address Book. Select an option: My Contacts or Phonebook. My Contacts lets you search, add, edit, or delete contacts. Phonebook lets you send or receive your Phonebook entries. The first time you access Address Book from your phone, you will be required to login and enter your Nextel Member Name and Password. Back To Top >>
Q:	What do I enter when I am asked to login from my phone? Will this happen each time I access Address Book from the phone?
A:	When asked to login from the phone, enter your nextel.com Member ID and password. You will only need to login from the phone the first time you attempt to access Address Book from the phone. Back To Top >>
Q:	My phone model displayed on the Web is wrong. What do I need to do?
A:	Use the Click Here to Update link listed to the right of the phone model. You can change your phone model to any SIM-based phone listed in the Select a Phone Model drop-down list. If your correct phone model is not listed in the drop-down list, then please update your registration information to include your new Nextel phone number or IMEI/SIM. Back To Top >>
Q:	I want to change my phone model from Address Book on the Web. I need to update my registration with my new IMEI/SIM. I am familiar with the IMEI but what is the SIM? Do I have to enter two numbers?
A:	No, you do not need to enter two numbers. If you have a two-digit or three-digit series phone, please enter the SIM number (the 15- or 20-digit number on the SIM card), which can be removed from the phone. If you have a Plus-series phone (other than the i2000plus), please enter the IMEI from the back of your phone. Note: It is important that you select the correct phone model from the drop-down list, or else you may disable the Address Book capability. For example, if you put the SIM card for an i860 phone into an i730 phone without updating the phone model in the drop-down list, the Address Book will not work. Back To Top >>
Q:	What are Corporate Contacts, and how did they get in my phone?
A:	A Corporate Contact list is a centralized list of names and phone numbers that are important to your business. These entries are maintained and sent to your phone by an Administrator, but you have the ability to locate a contact from your phone and send a Two-Way Message. To locate a contact in Corporate Contacts, select Corp Contacts from the Address Book main menu on the phone and press OK. Enter the search criteria and press the option key under Find. Back To Top >>
Q:	Why can't I add entries to my personal phonebook after receiving a template from an Administrator?
A:	Administrators are provided with an option of overwriting your phonebook when they send a template to your phone. This would not allow you to add any personal entries to your phone. Back To Top >>
Q:	How many characters can I enter in the contact fields?
A:	You may enter up to 64 characters for each field. Valid characters include: Numbers 0-9 Letters "P" and "W" for including a pause in the dialing followed by up to 20 additional numbers Symbols .-()# + Email addresses less than 32 characters Plus-series phones let you enter up to 20 characters per field and do not allow letters "P" and "W" to pause dialing. Back To Top >>
Q:	How many distribution lists can I create? How many contacts can I put in each list?
A:	You can create up to 20 distribution lists with up to 20 contacts in each list. Back To Top >>
Q:	How does Messaging work with Address Book?
A:	Select recipients by clicking the box to the left of each entry. Select Send a Message in the Click To drop-down list located in the top middle of the page. Click Go. A confirmation page will be displayed. You may deselect entries prior to selecting Continue. Messages can be sent to either your contacts or distribution lists. Back To Top >>
Q:	What can I do with my Talkgroup list in Address Book?
A:	The Talkgroups page lets you view the Talkgroups for which you are set up and to choose which Talkgroups will appear in your Phonebook/Contacts. If you would like to add a Talkgroup or add users to a Talkgroup, contact Customer Care at 800-639-6111. Back To Top >>
Q:	While on the website, I received a message that indicated my session timed out. What does this mean?
A:	For security purposes, a one-hour timer is set when you log in. If you do not navigate within Address Book for one hour, you are required to log in to Address Book again. Back To Top >>
Q:	Why am I receiving an error message when importing from Microsoft Outlook®?
A:	When you are importing from Outlook, it is important that your field headers map properly. In Outlook, the field headers should be Last Name and Company Name. These are not case-sensitive. Back To Top >>
Q:	Can I update my Microsoft Outlook® contacts from my Address Book information?
A:	Yes. You can update your Address Book with your Microsoft Outlook contacts by using the Import/Export function. The Import/Export Wizard will walk you through creating a CSV file and using the Import/Export steps to move data from one place to another. Back To Top >>
Q:	When browsing Address Book from my phone, how can I find a specific contact?
A:	From the Address Book homepage, highlight My Contacts and press OK. Select Find and press OK. Then highlight the field you want to search by and press Find. You can then enter the appropriate information and press OK. When finished, select Show. Address Book will search for any contact matching the entered criteria. Back To Top >>
Q:	I updated my Phonebook on the Web and want to see the changes on my phone. I selected Refresh on my phone and received a confirmation that my data has been successfully refreshed. However, when I go to my Phonebook from my phone, none of the changes I made on the Web are reflected? What happened?
A:	The Send and Receive functions must be used to transfer information between the website and the phone. Back To Top >>