FAQs: Activate Your Phone

I didn't select "Accept Changes." How can I do that now?

What do I do if I do not receive the message within 24 hours?

What do I do when I receive the message "Server Not Responding" when I try to enable security?

After selecting "Accept Changes", I receive a message saying "Web Server Error." What do I do?

What do I do if I haven't received my information?

Q:	I didn't select "Accept Changes." How can I do that now?
A:	From Phone mode, press the button under "Mail". Scroll to highlight "Net Mail" and press the button under "OK". The Net Mail inbox will open and display your messages. Scroll to the message: "Receive Programming." Press the button under "OK". Back To Top >>
Q:	What do I do if I do not receive the message within 24 hours?
A:	Ensure that you have enabled security on your phone. Power up your phone for the first time in your home market. Then, enable security on your phone by pressing the "Mode" key until you see the selection "Net Ready". Select "OK" and then "Yes". After ensuring that security is enabled, follow the step above to retrieve your information. Back To Top >>
Q:	What do I do when I receive the message "Server Not Responding" when I try to enable security?
A:	Wait 30 minutes, then retry enabling security. Back To Top >>
Q:	After selecting "Accept Changes", I receive a message saying "Web Server Error." What do I do?
A:	Select the button under "OK" on your screen. Your changes will still take place. Back To Top >>
Q:	What do I do if I haven't received my information?
A:	Please call Customer Care at 1-800-639-6111. Back To Top >>