Phone Protection Solutions

Did you know that one out of every 3 customers will lose or damage their phone within the first year? If you suddenly found yourself without yours, where would that leave you? Out of touch? Disconnected? Frustrated?

Get peace of mind by enrolling in Total Equipment Protection (TEP). Here's what TEP can do for you:

TEP provides coverage for anything that could happen to your phone other than intentional damage.

Many device issues can be resolved the same day at Sprint-authorized service locations. In some cases device issues can be serviced or repaired in about 1 hour. TEP can save you $99 or more for these in-store service or repair transactions.

If your device is lost, stolen, or exhibits liquid or physical damage, approved replacements will typically arrive in 1 business day when submitted by 7:30 p.m. Central Time.

And at only $7, the monthly fee is less expensive than the cost of an average lunch.

TEP could potentially save you from paying $300, $400, $500 or more to replace your handset.

Total Equipment Protection allows you to avoid the inconvenience and aggravation that comes with an equipment issue. It's convenient, affordable, and designed to give you everything you need to protect your phone wherever you go.

Total Equipment Protection

Combines the features and benefits of our Equipment Replacement Program and Equipment Service & Repair Program. Click here to see why Total Equipment Protection is your best equipment protection value.

To be eligible for Total Equipment Protection, you must add it within 30 days of activating your phone, smart device or Sprint Mobile Broadband Card.

The fee for Total Equipment Protection is $7 per phone, smart device or Sprint Mobile Broadband card per month.

You have the right to cancel your coverage at any time without penalty. If you choose to cancel, the change will be effective immediately.

You may sign up for either program separately if you prefer. Click the Coverage Certificate and Service Contract links below for details.

Equipment Replacement Program

Coverage for devices that are lost or stolen or have liquid or physical damage.

The fee for the program is $4 per phone, smart device or Sprint Mobile Broadband card per month.

There is a $50 or $100 non-refundable deductible per approved claim depending on the device.

File your claim within 60 days of the loss, theft or damage.

You can have up to three approved claims for loss, theft, physical or liquid damage within any consecutive 12 months with a maximum replacement value of $1000 per claim.

Replacement equipment may be the same or comparable model with similar features as your original device at Sprint's discretion and may be new or remanufactured. Remanufactured replacements have been tested and inspected to meet or exceed Sprint quality standards.

Device replacements for approved claims typically arrive in 1 business day when submitted by 7:30 p.m. Central Time. Inventory levels and holidays may delay this estimated arrival time.

For full terms and conditions: Equipment Replacement Program Coverage Certificate.

Equipment Service & Repair Program

Coverage for failure from normal wear and tear and out-of-warranty mechanical and electrical failure.

The fee for the program is $4 per phone or mobile broadband card per month. There is no additional per incident charge.

The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse.

Repair and service are available at more than 1,400 Sprint Phone Repair Centers.

For full terms and conditions: Equipment Service & Repair Program Contract.

Equipment Replacement Program is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (Asurion Protection Services Insurance Agency, LLC CA Lic#OD63161), a licensed agent of CNA. The Equipment Service and Repair Program is an equipment service contract from Sprint. Terms and conditions are subject to change. Eligibility varies by device.